Account, storage & billing

Everything about your account — profile, camera/FTP credentials, storage, your plan, and your data — lives on the Profile & Settings page. Open it from your name in the top nav, or go to /profile. Web

Profile

Update your full name and change your password here. Your email is shown but fixed (it's your sign-in). This is also where you tick AI processing — the one-time GDPR consent that unlocks AI captions, keywords and tips.

Camera & FTP credentials

To push photos straight from your camera or from Lightroom, you need FTP credentials:

• Camera profile — click Generate camera profile for a reusable FTP login (host, port, username, password) you can save into your camera once and reuse across albums. The password shows once on generation — copy it then.
• Per-album credentials — each album also has its own FTP login, shown on the album page, plus a separate Editor Finals login for routing edited files into the finals set.

Passwords are write-once: if you lose one, use Reset password to generate a new one (the old one stops working). See Getting photos in for setting your camera up.

Storage

The Plan & Storage section shows a gauge of how much you've used against your plan's limit — green when you have room, amber as you fill up, red when you're near the cap. If you've deleted files outside SnapFlow and the number looks stale, the recalculate button re-totals it from disk.

Your plan & billing

The same section lists the plans (Free, Pro, Studio) and what each unlocks:

• Subscribe on a plan card starts secure checkout (card details are handled by Stripe — SnapFlow never sees them).
• Manage billing & subscription opens the Stripe customer portal to update your card, see invoices, or cancel.
• Have a discount code or plan access code? Enter it in the boxes provided.
• Your billing address and payment history live here too.

Client portal & branding

Lower down you can set up a client portal — your studio logo, name, brand colour, a welcome message, and a portal URL — so clients get a branded place to view and download their galleries.

Your data (GDPR)

• Export my data — request a full ZIP of your account (photos and metadata). SnapFlow emails you a secure, time-limited download link when it's ready.
• Delete my account — in the Danger Zone, confirm with your password to permanently remove your account, cancel any subscription, and erase your files. This can't be undone.